Reimbursement Policy · Privates

If you have purchased a ticket is for a private lesson and is connected to a class you, known as the CLIENT, has scheduled with us, known as THE CENTER.

a) WITHDRAWL

You can withdraw from your registration up to 7 days before the start of the class. On the case of withdrawal, we will keep a registration fee of 20 euros and refund the rest of the fee to your account. After that if you withdraw from the private lesson up to 3 days prior to the start of the class, we will keep 50% of the class fee plus 10 EUR. Afterwards, we don’t refund any fees.

b) SCHEDULE CHANGES

Schedule changes can be made up to 24h before the start of the class. If you would like to reschedule after 24h prior to the start of the private lesson, we will charge 50% of the class fee plus 10 EUR.

c) NO SHOWS

On the case that you do not show up to the private lesson without notifying us, we cannot and will not provide a make-up classes or issue a refund.

d) ILLNESS

Should you turn ill before the beginning of the private lesson, please hand in a note from a medical professional. In this case, your private lesson can be rescheduled without any extra fees.

d) CLASS CANCELED BY THE CENTER

If we have to cancel the private lesson for whatever reason, we will contact the you via email as soon as possible. You should be aware that you must check your email before coming to the private lesson. We will then attempt to reschedule the private lesson with the you. If we fail to find a day and time that suits your schedule, you will be refunded the full payment.